Contact
One address, five subjects
NaviGuider is small, so mail goes to a person rather than a queue. Putting the right word in the subject line is the whole triage system — it decides what gets read first.
Report a safety problem
Subject: safety · read first
The app said something that did not match what was actually there, or went quiet when it should not have. Include where it happened, what it said, and what your cane or dog told you instead. This is the most useful message we can receive.
nhellyer6@gmail.comTake part in the trials
Subject: research
For blind and low-vision travelers who travel independently, and for orientation-and-mobility specialists willing to observe and challenge the design. Tell us roughly where you are and how you travel.
nhellyer6@gmail.comReport an accessibility barrier
Subject: accessibility
Something in the app or on this site is not usable with VoiceOver, Voice Control, Dynamic Type, or any other assistive technology. Describe what you were trying to do — you do not need to identify the technical cause.
nhellyer6@gmail.comPrivacy and data requests
Subject: privacy
Questions about what is collected, or a request to delete research bundles. For deletion, include the research identifier shown in the app's Research Mode settings.
nhellyer6@gmail.comAnything else
Subject: general
Questions about the product, the timeline, or working together.
nhellyer6@gmail.com
If you are in immediate danger, contact emergency services. Nothing about NaviGuider — including this address — is monitored in real time, and the app is not a safety system.